The vary of residence loan-connected grievances manufactured to the Monetary Ombudsman Support (FOS) dropped in the 2nd 50 % of earlier 12 months to three,877.
The determine represents a tumble from the 4,160 recorded by the FOS in the 2nd 50 % of 2022.
Despite the drop in residence finance loan complaints, totally different lender and credit score rating objections rose significantly, up from 50,346 in H2 2022 to 62,139.
The FOS talked about the banking complaints had been being dominated by disputes referring to current account fraud and scams and bank card grievances related to unaffordability and perceived irresponsible lending.
Overall, the assist obtained an entire of 95,349 complaints referring to monetary merchandise and services between 1 July and 31 December 2023 when in comparison with 79,921 issues in the exact same interval in 2022.
FOS most important government and chief ombudsman Abby Thomas claims: “In mild of the persevering with monetary issues folks encounter, it’s usually concerning to see grievance ranges proceed to rise.
“People’s relationships with their banks and insurers are extremely crucial, with heaps of counting on these companies for his or her properties, their autos and their livelihoods. That’s why I’m recognized to make sure corporations produce an environment which is sincere and clear for all consumers.
“If consumers don’t come to really feel they’ve been addressed comparatively, they will arrive to our cost-free and unbiased assist, and we’ll study their criticism.”
Conversely to the FOS documented drop in residence loan grievances, the FCA earlier week claimed an increase in residence finance objections, stating a increase of 3.7% to 94,822 in the following half of final yr.
