Shane Ross, head of mortgage servicing for Newrez, is using a mixture of previous expertise and new expertise to handle the wholly-owned Rithm subsidiary by uncommon occasions.
“I believe that that is an fascinating cycle and one we have not essentially seen earlier than,” he informed NMN. “Consumers have an incredible quantity of fairness of their houses. At the identical time, inflation is placing stress on their potential to afford regular day-to-day bills.”
In an interview about methods for enhancing the borrower expertise on this surroundings, Ross addressed matters starting from the historical past of modifications to the corporate’s current Specialized Loan Servicing acquisition. He additionally weighed in on the usage of new synthetic intelligence expertise along side its proprietary system.
An edited and condensed model of his responses follows.
